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Privacy Policy for SkyExch8

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At SkyExch8, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you access or use our website, mobile platform, or related services (collectively referred to as the “Platform”). By using SkyExch8, you agree to the practices described in this policy.

1. Information We Collect

When you access or register on SkyExch8, we may collect the following types of information:

a. Personal Information

  • Full name

  • Date of birth (for age verification)

  • Contact details (email address, phone number)

  • Payment information (UPI ID, bank details, wallet ID)

  • Government-issued identification for KYC verification (Aadhaar, PAN, or passport)

b. Non-Personal Information

  • Browser type and version

  • IP address and geolocation data

  • Device type, operating system, and screen resolution

  • Referring and exit pages, clickstream data, and session duration

c. Cookies and Tracking Technologies

SkyExch8 uses cookies, web beacons, and analytical tools to enhance your browsing experience, remember preferences, and improve platform performance. You may choose to disable cookies through your browser settings; however, some platform features may not function properly without them.

2. How We Use Your Information

We use your information to provide, improve, and personalize your experience on SkyExch8. Specifically, we may use your data for:

  • Account registration and authentication

  • Processing deposits, withdrawals, and transactions

  • Verifying identity for KYC and fraud prevention

  • Providing customer support and responding to queries

  • Sending promotional updates, offers, or service notifications

  • Monitoring platform usage and improving site performance

  • Ensuring compliance with applicable laws and regulations

We do not sell or rent your personal data to any third parties.

3. How We Protect Your Information

SkyExch8 employs advanced encryption protocols (SSL), firewalls, and secure server infrastructure to safeguard your information. Access to user data is restricted to authorized personnel only. All sensitive payment and identity data are stored in compliance with industry-standard security guidelines.

Despite our best efforts, no electronic storage or transmission method is 100% secure. By using our services, you acknowledge and accept this inherent risk.

4. Sharing of Information

We may share limited data with third parties in the following cases:

  • Payment processors: To handle secure deposits and withdrawals.

  • Verification agencies: For identity confirmation during KYC procedures.

  • Analytics and security providers: To maintain platform functionality and safety.

  • Legal authorities: If required by law or for investigating fraud or misuse.

SkyExch8 ensures that all third-party service providers adhere to strict confidentiality and data protection agreements.

5. Data Retention Policy

We retain user information only as long as necessary to fulfill legal, regulatory, and operational requirements.
Once your account is deactivated or deleted, we will securely erase or anonymize your personal data within a reasonable period, except where retention is required by law.

6. Your Rights and Choices

As a user, you have the right to:

  • Access, review, and correct your personal information

  • Request deletion of your account and related data

  • Opt-out of marketing and promotional communications

  • Restrict or object to certain data processing activities

To exercise these rights, please contact us through the Support or Privacy Inquiry section available on the platform.

7. Third-Party Links

SkyExch8 may include links to external websites or partner pages. We are not responsible for the privacy practices or content of third-party websites. We encourage users to review their respective privacy policies before engaging with them.

8. Use of Cookies

Cookies are small text files that help us remember your preferences and improve user experience.
We use cookies to:

  • Keep you logged in during your session

  • Analyze traffic and user behavior

  • Customize offers and promotions

You can disable cookies in your browser at any time. However, doing so may affect your ability to use certain platform features.

9. Age Restriction

SkyExch8 services are strictly available to individuals aged 18 years and above. We do not knowingly collect personal information from minors. If we identify any account belonging to an underage user, it will be suspended and all related data will be deleted immediately.

10. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect new features, regulatory changes, or internal improvements. Any updates will be posted on this page with a revised “Last Updated” date.
We encourage users to review this policy regularly to stay informed about how we protect your data.

11. Contact Us

If you have any questions, feedback, or concerns regarding this Privacy Policy or your personal data, please contact our Privacy Team:

Contact Hours: 24/7 Customer Assistance
Address: SkyExch8 Operations Team – India

Final Note

Your privacy and trust are central to our mission at SkyExch8. We are committed to ensuring complete transparency, data protection, and user security in every interaction. By continuing to use our platform, you agree to this Privacy Policy and the responsible handling of your personal information.